CostDock

Terms of Service

Last updated: February 12, 2026

1. Acceptance of Terms

By creating an account and using CostDock ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. CostDock reserves the right to modify these Terms at any time, and we will notify you of material changes via email.

2. Account Registration and Security

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

Account approval is at CostDock's sole discretion. We may reject applications or suspend accounts without prior notice if we suspect fraudulent activity or Terms violations.

3. Payment Terms

CostDock operates on a credit-based billing system. You purchase credits in advance via Stripe, which are then used to pay for shipping labels. Credit purchases are final and non-refundable, except in the following cases:

  • Label voided within carrier-specific time windows (USPS: 30 days, UPS/FedEx: 90 days)
  • Label cancelled before shipment due to EasyPost or carrier errors

Refunds for voided labels are issued as account credits, not cash refunds. All prices include our service margin as disclosed on the pricing page. Carrier base rates are subject to change without notice.

4. Service Description

CostDock is a shipping label reselling platform powered by EasyPost. We provide discounted access to USPS, UPS, and FedEx shipping services. Our Service includes:

  • Rate comparison and label purchase
  • Address validation and verification
  • Batch label creation via CSV upload
  • RESTful API for programmatic integration
  • Real-time shipment tracking
  • Webhook notifications for tracking events

CostDock does not handle physical packages or provide shipping services directly. We are a technology platform facilitating access to carrier services.

5. User Responsibilities

You are solely responsible for:

  • Providing accurate shipping addresses and package dimensions
  • Ensuring package contents comply with carrier rules and regulations
  • Properly packaging items to prevent damage during transit
  • Complying with all applicable laws and regulations
  • Maintaining sufficient account credits for label purchases

CostDock is not responsible for delivery failures caused by incorrect addresses, prohibited items, or inadequate packaging.

6. Prohibited Uses

You may not use CostDock to:

  • Ship illegal items or prohibited substances
  • Engage in fraudulent activities or money laundering schemes
  • Violate carrier terms of service or shipping regulations
  • Abuse the API or attempt to disrupt Service functionality
  • Resell CostDock access without written authorization
  • Use stolen payment methods or fraudulent credit cards

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COSTDOCK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

CostDock's total liability for any claim arising from the Service shall not exceed the amount you paid to CostDock in the 12 months preceding the claim.

We do not guarantee uninterrupted or error-free service. Carriers may experience delays, losses, or other issues outside our control. For carrier-related issues, you must follow the carrier's claims process.

8. Account Termination

CostDock reserves the right to suspend or terminate your account immediately, without prior notice, for:

  • Violation of these Terms of Service
  • Fraudulent activity or chargebacks
  • Shipping prohibited items
  • Abuse of the API or Service
  • Non-payment or insufficient credits

Upon termination, your access will be revoked immediately. Unused credits may be forfeited without refund if termination is due to Terms violations.

9. Changes to Terms

CostDock may modify these Terms at any time. We will notify you of material changes via email at least 30 days before they take effect. Continued use of the Service after changes constitute acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts located in San Francisco, California.

Contact Information

For questions about these Terms of Service, please contact us at legal@costdock.com.